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Return Policy

CLIENT SATISFACTION DEPARTMENT
wwalker@eaglerecognition.com
1-800-898-2800 EXT #120
2706 MOUNTAIN IND. BLVD #300
TUCKER, GA 30084

DAMAGES:  Damages and shortages must be reported to Eagle within five days.  If possible, please inspect all packages immediately before signing for delivery or relocating.  If the packages appears to be damaged, please open and inspect it before accepting the package.  If the item is damaged, refuse delivery and give it back to the shipping carrier.  The shipper will arrange for pick up of the item and a replacement will be sent out upon receipt of the damaged product.  If you are not available when the package is delivered, please make sure to report the damage to Eagle within five days.

NON-DEFECTIVE RETURNS:  A return authorization number is required (issued by Eagle), and must be requested within 30 days of delivery.  All items must be returned in the original manufacturer’s packaging along with all parts, accessories, and paperwork.  Please provide a reason for the return. Modified, damaged, or abused products will not be accepted as credit items.  Non-defective returns will be sent back at the recipient’s expense and must be shipped with Signature Required and Insurance.  Recipient will also forfeit 15% of the total order (in points) as a restocking fee for all non-defective returns.

BAD ADDRESS/REFUSALS:  If an order is returned due to a bad address on the customer’s order, or the customer refuses the shipment, there will be a 15% (point) restocking fee along with a return freight charge.  If an associate moves to a different Havertys location the associate should email Grace Won at gwon@havertys.com to update your store location address.

DEFECTIVE RETURNS:  A return authorization number is required, and must be requested from Eagle within 90 days of delivery. All items must be returned in the original manufacturer’s packaging along with all parts, accessories, and paperwork.  Please indicate the nature of the defect.  We will promptly issue a prepaid return label and send out the replacement upon receipt of the defective unit. 

EXCEPTION:  27” and larger televisions require an in-home evaluation before being returned. The in-home evaluation will involve a service technician visiting your home to inspect your television.  The technician will attempt to repair the set on-site whenever possible.  In cases where this is not possible, the technician will either order parts needed for the repair and reschedule a return visit, or they will take the television offsite and return it when it is working properly.  Recipient does not have to absorb the costs of the in-home evaluation, or any needed repairs. Technical support and in-home service is also available:

Panasonic – (1-800-211-7262) Samsung – (1-800-726-7864)
Sharp – (1-800-237-4277)

All items must be returned in the original manufacturer’s packaging along with all parts, accessories, and paperwork.  Modified, damaged, or abused products will not be accepted for replacement or credit.  Please refer to the manufacturer’s warranty on any defective items exceeding the initial 90 day period.

Please contact your Client Satisfaction Manager at the above e-mail address with additional questions.