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Havertys Sales Awards FAQ's

You are accessing a private portal for Havertys Employees! This is not a retail site!

1. What do I do if I have forgotten my password?
Each associate is issued a unique user name and password. After you log in the first time, you will be prompted to change your computer-generated password to something you will easily remember. If you have lost your initial password or have forgotten what you changed it to, please click on the “Forgot Password?” link on the log in screen, and your password will be emailed to the address on record. If you continue to have issues logging in, please contact Wendy Walker at wwalker@eaglerecognition.com or 1-800-898-2800, extension 120. If needed, you can also contact the Corporate Benefits Department at 404-443-4311.

2. What is my user name?
Your user name is the email address you’re registered under on the GuidanceResources site.

3. How can I earn points?
Points are distributed on a monthly basis.   They will be placed into your account upon completion of any wellness activity as listed on www.guidanceresources.com.

4. I have not earned any points yet, but I would like to browse the Rewards Gallery. How do I do this?
You can use a Havertys-specific login to browse the Gallery. You will not be able to create Wish Lists without your own unique log in, but you can browse to see the thousands of available rewards you can purchase when you begin earning points.

The user name is:  salesawards@havertys.com   and the password is:  silvergold

5. Do I have to use all my points on one purchase?
No. You can redeem any number of points out of your balance that you’d like, while saving the remaining points and accumulating more for a future purchase. Any unredeemed points in your account will remain there until you redeem them (assuming you are still an active associate).

6. I am leaving the Company. Can I still redeem my earned points?
You have until the end of the month in which you separate from the Company to redeem your points. After that time, your points will be cleared and you will no longer be able to access the site.

7. Who pays for shipping and handling?
In most cases, standard shipping is included in the point redemption process. If you are responsible for any shipping or handling costs, it will be clearly stated in the order process.

8. I  added some items to my Wish List, and a couple of them aren’t there anymore. Why?
The Rewards Gallery is updated in real time, which means if an item is no longer obtainable from the vendor or is sold out, it will remove itself from the website. This prevents you from placing an order and then finding out that you can no longer get that item. If you place an order, it means the item is available for you.

9. I earned points, but they are not showing up in my profile. What do I do?
If it has been more than 30 days since you completed the wellness activity and your points are not showing, please contact the Corporate Benefits Department at 404-443-4311 .

10. What is the Return Policy?
For additional information, please contact Wendy Walker at wwalker@eaglerecognition.com or 1-800-898-2800 x120.

11. Can I combine my wellness points with any other points that I have earned for other incentive programs?
The Wellness Program points and award items were designed specifically for the Wellness program, and they cannot be combined with any other incentive programs.